GENERAL TERMS AND CONDITIONS (GTC)
https://fansbrands.sk/ - effective from the following date: 2024-04-19
Preamble
Welcome to our website. Thank you for choosing us for your purchase. We greatly appreciate your trust. This web store GTC was prepared with the Fogyasztó Barát ÁSZF generator.
If you have any questions about these general terms and conditions, the use of the website, specific products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details below!
Imprint: Service provider data (seller, store)
Name : Pit Box Kft .
Headquarters : 2600 Vác, Rózsa utca 3/A 1em. 2 ajt.
Postal address : 2600 Vác, Rózsa utca 3/A 1st floor, 2nd floor.
Registering authority : Fővárosi Törvényszék Cégbírósága
Company registration number : 13-09-144768
Tax number : 23163885-2-13
Represented by : : Chertes Levente Csaba
Phone: +421 (48) 222 24 78
Email : sales@fansbrands.com
Website: https://fansbrands.sk/
Bank account number : HU62109180010000012171110064
SWIFT code : BACXHUHB
Data protection registration number : NAIH - 103878 / 2016
Hosting service provider details
Name : UNAS Online Kft.
Seat : 9400 Sopron, Kőszegi Tue 14.
Contact details : unas@unas.hu
Website : unas.hu
Name : Shopify Commerce Singapore Pte. Ltd.
Address : 77 Robinson Road, # 13-00 Robinson 77, Singapore 068896
Contact details:
Website: https://www.shopify.com/
Definitions
Product : any
movable goods including water, gas and electricity in containers, bottles or otherwise limited
quantities or with a certain volume and
movable goods that incorporate digital content or digital services or are connected to them in such a way that the product could not be used for its intended purpose without the relevant digital content or digital services (hereinafter referred to as "product incorporating digital elements")
offered for sale on the website.
Product incorporating digital elements : movable goods that incorporate digital content or digital services or are connected to them in such a way that the product would not be fit for its intended purpose without the relevant digital content or digital services.
Parties : seller and buyer jointly
Consumer : a natural person acting for purposes outside their independent profession and economic activity, who purchases, orders, receives, uses, exploits goods or is related to them. Recipient of commercial communication, offers. Rules for the Conciliation Committee in its application - on the resolution of consumer disputes online, as well as Regulation of the European Parliament 2006/2004/EC and 524/2013/EU of 21 May 2013 amending Directive 2009/22/EC with the exception of the application of the Council Regulation - in addition to the above, a consumer acting for purposes outside the framework of the independent exercise of their profession and economic activity is considered to be a civil association under the law, a religious legal entity, an apartment building, a housing cooperative that purchases goods, orders, receives, uses, exploits or a commercial communication or offer is related to the goods to the addressee. Within the internal market, based on the buyer's nationality, place of residence or place of establishment with unjustified content restrictions based on territory and other forms of discrimination to act against, and Regulations 2006/2004/EC and (EU) 2017/2394, as well as the European Parliament and the European Parliament and for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council, a company that is considered a customer under Regulation (EU) 2018/302 shall be considered a consumer in addition to the above.
Consumer contract : a contract in which one of the contracting parties is considered a consumer
Digital content: data created or provided in digital form
Functionality : the ability of a product containing digital elements, digital content or digital service to fulfil its intended purposes.
Manufacturer : the manufacturer of the product or, in the case of imported products, the importer who imports the product into the territory of the European Union, or any other person who presents himself as the manufacturer by placing his name, trademark or other distinguishing feature on the product.
Interoperability : the ability of a product containing digital elements, digital content or digital service to work with hardware and software other than those commonly used with the same type of product, digital content or digital service.
Compatibility : the ability of a product containing digital elements, digital content or digital service to interoperate, without the need for conversion, with hardware and software other than those commonly used with the same type of product, digital content or digital service.
Website : this website serving for the purposes of concluding the contract
Contract : a purchase contract concluded between the seller and the buyer via the website and e-mail.
Durable medium : any device that enables a consumer or a business to store data that is personally identifiable to them in a way that allows access to the data in the future, for a period appropriate to the purpose of the data, and viewing the stored data in an unchanged form.
Distance communication device : a device that is suitable for making a contractual statement for the purpose of concluding a contract without the physical presence of the parties. Such a device is in particular an addressed or unaddressed form, a standard letter, an advertisement published in a printed product with an order form, a catalogue, a telephone, a fax or a device enabling access to the Internet.
Distance contract : a consumer contract concluded within a distance selling system organised for the purpose of providing products and services under the contract without the simultaneous physical presence of the contracting parties in a manner in which the contracting parties use only a device enabling distance communication for the purposes of concluding the contract.
Entrepreneur : a person acting within the scope of their profession, employment or business activity
Buyer : a person who makes an offer to purchase and concludes a contract through the website.
Warranty : in the case of contracts concluded between a consumer and a businessman (hereinafter referred to as "consumer contract"),
- a commercial guarantee for the performance of a contract, which the entrepreneur voluntarily assumed for the proper performance of the contract, beyond the scope or in the absence of an obligation stipulated by law, and
- mandatory legal guarantee,
in accordance with the Hungarian Civil Code
Purchase Price : consideration payable for the Product and for the provision of digital content.
Relevant laws
With regard to the contract, the provisions of Hungarian laws and regulations are decisive, including:
Consumer Protection Act CLV 1997
Act CVIII of 2001 on certain issues of electronic commerce services and information society services Act V of 2013 on the Civil Code of Hungary
Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable goods
Government Regulation 45/2014 (II.26.) on detailed rules for contracts between consumers and companies Decree 19/2014. (IV.29.) of the Minister of National Economy on procedural rules of administration
warranty and guarantee claims relating to durable goods sold under contracts between consumers and businesses
Law LXXVI of 1999 on Copyright
Act CXII of 2011 on Informational Self-Determination and Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018
on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of
of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation)
Government Regulation 373/2021 (VI. 30.) on detailed rules for contracts for the purchase of goods, the provision of digital content and digital services between consumers and companies
Scope and acceptance of the GTC
The content of the contract concluded between us is determined, in addition to the provisions of the relevant generally binding legal regulations, by these General Terms and Conditions (hereinafter referred to as the GTC). Accordingly, these GTC set out the rights and obligations of you and us, the conditions for concluding the contract, the performance periods, the delivery and payment terms, the liability rules and the conditions for exercising the right to terminate the contract.
Technical information necessary for the use of the website that is not included in these GTC will be provided in additional information available on the website.
Before placing an order, you must familiarize yourself with the provisions of these GTC.
Language and form of the contract
The language of contracts concluded under these GTC is English.
Contracts concluded under these GTC are not considered written contracts and the seller will not archive them.
FansBRANDS® - Electronic invoicing in the official store for motorsport fans
Our company applies electronic invoicing according to Section 175 of Act CXXVII of 2007. By accepting these GTC, you agree to
consent to the use of electronic invoicing.
Prices
Prices are stated in EUR, including 20% VAT. The Seller may adjust prices from time to time for reasons of commercial policy. Such adjustment of prices does not apply to contracts already concluded. If the Seller has indicated an incorrect price and an order has been accepted for the relevant Product, but the parties have not yet concluded a contract, the Seller will proceed in accordance with the section entitled "Procedure in the event of incorrect price" of this document.
Procedure in case of incorrect price
The following are considered to be clearly incorrect prices:
Price 0,
price reduced by a discount, with the discount stated incorrectly (e.g. for products priced at 1000 with a 20% discount, the price stated is 500).
If the price is stated incorrectly, the seller offers the opportunity to purchase the relevant product at the actual price and the buyer, taking into account this information, can decide whether to order the relevant product at such actual price or cancel the order without any adverse legal consequences.
Complaints management and remedies
The consumer may file consumer complaints regarding any product or activity of the seller using the contact details below:
If the consumer has a warranty claim regarding the Goods or the Seller's behavior, he or she may file a complaint about the Seller's actions or omissions using the contact details and methods listed below:
In writing via this website: https://fansbrands.sk/
In writing via this email address: sales@fansbrands.com
In writing by post: 2600 Vác, Rózsa utca 3/A 1st floor, 2nd floor.
The consumer may submit a complaint to the Company, orally or in writing, concerning the conduct , action or omission of the Company or a person acting on behalf of or for the benefit of the Company, which is directly related to the distribution or sale of products to consumers.
The Company is obliged to immediately investigate the complaint submitted orally and , if necessary , to ensure its correction . If the consumer is not satisfied with the manner in which the complaint is handled or if the complaint cannot be handled immediately, the Company is obliged to immediately make a record of the complaint and its position on it and, in the case of a complaint submitted in person , to hand over a copy of the record to the consumer on site. If the oral complaint was submitted by telephone or using other electronic communication services, the record together with a substantive response must be sent to the consumer no later than 30 days in accordance with the provisions set out for the obligation to respond to written complaints. Otherwise, the seller acts in relation to
written complaints as follows. Unless a directly applicable legal act of the European Union provides otherwise, the undertaking shall give a substantive reply to written complaints within thirty days of their receipt and shall take measures to notify them . A shorter period may be set by any law or regulation, a longer period may only be set by law. If the complaint is rejected, the undertaking must state the reasons on which the rejection is based. The undertaking must assign a unique identification number to each oral complaint notified by telephone or by electronic communication service.
If the complaint is rejected, the seller must inform the consumer in writing, depending on the nature of the complaint, which authority or conciliation body may initiate proceedings.
The information must also include the competent authority and the consumer's place of residence, the seat of the conciliation board in your place of residence, its telephone and internet contact details and its postal address. The information must also include whether the company has made a general submission statement related to the conciliation board's decision.
If we reject your consumer complaint, you have the right to contact the local competent authority or conciliation committee in your place of residence that you indicated in your application.
Conciliation Commission - if the consumer does not request a personal hearing - a hearing without personal presence, via an electronic device enabling simultaneous transmission of sound and image, which takes place online (hereinafter referred to as "online hearing"). The company is obliged to cooperate in the proceedings of the conciliation commission, we are obliged to submit our response to the conciliation commission's invitation within the deadline, which we will send to the conciliation commission. On the online settlement of consumer disputes, as well as of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation of the person authorised to conclude a conciliation at the hearing. At the online hearing, the company's representative authorised to establish a settlement must participate online. If the consumer requests a personal hearing, the business creates a settlement and their authorized representative must participate in the hearing at least online.
If a consumer dispute between the seller and the consumer is not resolved during negotiations, the consumer has the following remedies available to him:
Consumer protection procedure
A complaint can be filed with the consumer protection authority. If a consumer finds that his/her consumer rights have been violated, he/she is entitled to file a complaint with the authority competent for his/her place of residence or stay. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. The functions of the first-instance administrative authorities are performed by the state administration offices of the capital city and the district offices with jurisdiction over the consumer’s place of residence or stay, a list of which is available here: https://www.kormanyhivatalok.hu/
Court proceedings
The customer is entitled to initiate legal proceedings to assert his claim arising from a consumer dispute within the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code of Hungary and with the provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Proceedings of the conciliation body
If we reject your consumer complaint, you have the right to appeal to the competent authority in your place of residence or to the conciliation board you indicated in your application. The condition for initiating proceedings before the conciliation board is that the consumer attempts to resolve the dispute directly with the entrepreneur concerned.
The Conciliation Commission - unless the consumer requests a personal hearing - will conduct the hearing online without personal presence and via an electronic device that provides simultaneous transmission of sound and image (hereinafter referred to as the "online hearing").
The company is obliged to cooperate in the conciliation procedure, within which we are obliged to send a response to the conciliation committee's invitation within the specified period. With the exception of the application of Regulation No. 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on online
consumer dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company authorised to conclude an agreement at the hearing is obliged to ensure the participation of a person. At the online hearing, the representative of the company authorised to conclude an agreement must participate online. If the consumer requests a personal hearing, the representative of the company authorised to conclude an agreement must participate at least in the online hearing.
More information about conciliation bodies is available here: http://www.bekeltetes.hu More information about conciliation bodies with territorial jurisdiction is available here: https://bekeltetes.hu/index.php?id=testuletek
Contact details of some territorially competent conciliation bodies:
Conciliation Body in Budapest Address : Budapest Jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.
Phone: 06-1-488-2131
Email: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu
Baranya County Conciliation Authority
Address: Pecs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 36. Phone: 06-72-507-154
Email: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Conciliation body of Borsod-Abaúj-Zemplén county
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090
Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu
Conciliation body of Csongrád-Csanád county
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Canad County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62-554-250/118
Email: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Conciliation body of Fejér district
Address: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6. Telephone: 06-22-510-310
E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu
Conciliation body of Győr-Moson-Sopron county
Address: Gyor
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a. Phone: 06-96-520-217
Email: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu
Conciliation body of Hajdú-Bihar district
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu
Online Dispute Resolution Platform
Conciliation body of Pest district
Address: Budapest Jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881
E-mail: pmbekelteto@pmkik.hu Website:panzálrendezes. huh
The European Commission has created a website where consumers can register and have the opportunity to resolve their legal disputes related to online purchases by submitting a request, thus avoiding court proceedings. This allows consumers to assert their rights without being hindered by, for example, distance.
If you want to make a complaint about a product or service purchased online and don't necessarily want to go to court, you can use online dispute resolution.
On the portal, you and the trader against whom you have filed a complaint can jointly choose a method for resolving the dispute.
the authority you wish to contact regarding the handling of your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
FansBRANDS® - Official Motorsport Fan Store
According to Section 1, Section 1 of Act LXXVI of 1999 on Copyright (hereinafter referred to as the "Copyright Act"), the website is considered to be copyrighted material and therefore all its parts are protected by copyright. In accordance with Section (1) of Section 16 of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs of the website or the use of any application that can be used to edit the website or part of it is prohibited. Any material from the website and its database may also be used with the written consent of the copyright holder only with a link to the website and with an indication of the source. The copyright holder is: Pit Box Kft.
Fogyasztó Barat reviews
We hereby inform buyers that the Seller uses the Fogyasztó Barát rating system on its website. The rating system does not allow individual Products to be rated, but only the Seller (Online Store). The following technical measures in the rating system ensure that only real customers can enter ratings:
- The system operates independently of the online store that uses it, in that after the purchase, a WIDGET for reviews opens and the reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
- Reviews can only be submitted by actual customers, by sending an email after purchase to the email address provided to Fogyasztó Barát.
An online store that uses a rating system does not have the technical ability to delete ratings or reviews.
As a result, the system only contains ratings and reviews from real customers and displays both positive and negative ratings without any distinction.
Other reviews
What do fans think about him ?
We never hide: rate us anytime, anywhere. In fact, when we get a change, we always ask everyone to rate us and write to us if they ever encounter any problems. We can only make changes and progress if we pay attention to criticism ;-)
The ratings below were not made up by us, you can find each of them in the official source. And many more ;-) It's impossible for so many people to be wrong...
You can also write about us or read even more opinions on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu
Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review
Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal
Separability, code of conduct
If any part of the GTC is legally incomplete or ineffective, the other parts of the contract remain valid and the relevant legal regulations apply instead of the ineffective or incorrect part.
The seller does not have a code of conduct in accordance with the Act on the Prohibition of Unfair Commercial Practices Against Consumers.
Information on the operation of a product containing digital elements and on applicable technical protection measures
The availability of the servers providing the data on the website is more than 99.9% per year. All data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with the appropriate level of encryption and hardware support built into the processor is used to encrypt it.
Information about the basic properties of the products
Information about the basic features of the products available for purchase on the Website is provided in the description of each product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
During the order process, before completing it, you can change the entered data at any time (clicking the back button in the browser will open the previous page, so you can correct the entered data even if you have already moved to the next page). Please note that you are responsible for the correctness of the entered data, as the products will be invoiced and delivered based on the data you have provided. Please also note that an incorrectly entered e-mail address or the entire storage space connected to the mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract. If the buyer has completed the order and discovers an error in the data provided, he must initiate the modification of the relevant order as soon as possible. The buyer can notify the intention to modify the erroneous order by e-mail sent from the e-mail address provided when placing the order, or by telephone.
Using the website
The purchase is not subject to registration.
FansBRANDS® - Official Motorsport Fan Store
Product selection
By clicking on the product categories on the website, you can select the desired product group and the individual products within it. By clicking on each product, you will find a photo, item number, description and price of the product. When purchasing, you must pay the price listed on the website.
Adding products to cart
After selecting a Product, you can click the "Add to Cart" button to add the desired quantity of goods to your cart without any obligation to purchase or pay, as adding Products to your cart is not considered an offer.
We recommend that you add Products to your cart even if you are not sure whether you want to buy specific Products or not, because this way you will get an overview of the selected items at that moment and you can view and compare them on the screen with a single click. You can edit the contents of the cart at will until the order is finalized - until you click the "Send order" button - i.e. you can remove items or place
Add additional items to your cart at your discretion or you can adjust the quantity of items.
If you add the selected product to the cart, a separate window will appear with the inscription "Product added to cart". If you do not wish to select any more items, click the "Go to cart" button. If you wish to view the selected Product again or add more products to the cart, click the "Back to products" button.
Cart view
While using the Website, you can check the contents of your cart at any time by clicking on the "Your Cart" button at the top of the page. This gives you the option to remove items from your cart or change the desired quantity. After clicking on the "Update Cart" button, the system will display information corresponding to the data you have changed, including the price of the Products added to the cart.
If you do not wish to select any additional items, you can continue shopping by clicking the "Proceed to Checkout" button.
Providing customer data
After clicking on the "Proceed to Checkout" button, the contents of the cart will be displayed, as well as the full purchase price that must be paid if you purchase the selected Products. In the "Delivery Options" field, select the option depending on whether you want to pick up the ordered Products yourself (pick-up) or request delivery. If you select the delivery option, the system will indicate the delivery fee that must be paid if you order the goods.
You can enter your email address in the "User details" text box and your full name, address and phone number in the "Billing details" text box. The system will automatically save the data specified in the "Billing details" text box in the "Delivery details" text box. If you require delivery to a different address, uncheck the appropriate box. You can enter additional data in the "Additional data" text box.
Checking your order
After filling in the text fields, you can continue the order process by clicking the "Continue" button, or you can delete/change previously entered data by clicking the "Cancel" button and return to the contents of the cart. After clicking the "Continue" button, you will be taken to the "Order Overview" page. Here you will see a summary of the previously entered data, including the contents of the cart, user, billing and delivery data, and the amount to be paid (you cannot change these data again unless you click the "Back" button).
Order completion (bid submission)
If you have made sure that your cart contains the products you want to purchase and that your details have been entered correctly, you can complete your order by clicking on the "Pay Now" button. The information entered on the website is not considered an offer by the seller to conclude a contract. In the case of orders under these GTC, you qualify as the offeror.
By clicking on the "Pay Now" button, you expressly confirm that your offer is considered submitted and your statement, if confirmed by the seller in accordance with these GTC, constitutes an obligation to pay. You are bound by your offer for a period of 48 hours. If the seller does not confirm your offer in accordance with these GTC within 48 hours, the binding period of your offer will expire.
Order processing, contract conclusion
You can place an order at any time. The seller will confirm your offer no later than the next business day after the day you sent it. The contract will be concluded when the confirmation email sent by the seller reaches your email system.
Payment methods
Bank transfer
You can pay for the Products by bank transfer.
Cash payment
If you want to pay the order value upon receipt of the package, select the "Cash on delivery" payment method.
Payments by bank card
In our online store you can pay quickly and securely by bank card
PayPal
PayPal is available to customers in over 200 countries as a simple and secure payment method.
PayPal has several benefits that make online shopping easier and faster while keeping your banking information secure:
An email address and password. That's all you need to pay or complete a bank transfer through PayPal. You can leave your bank card in your wallet.
You don't need to deposit money into your PayPal account to make a payment. All you need to do is associate your bank card with your PayPal account, just once, at the beginning of the process.
PayPal is a globally recognized payment method, a guarantee of secure transactions, with which you can pay for products online in 26 different currencies.
Connect with PayPal and simplify your online payments.
Wordline Six Payment Services
FansBRANDS® - Official Motorsport Fan Store
Online payment solution.
More information: https://www.six-payment-services.com/en/home.html
Stripe
You can choose the Stripe payment solution in your online store.
For more information about Stripe in English, visit this website.
Delivery methods, delivery fees
GLS courier service
The package will be delivered to you by the GLS courier service.
For more information, please visit the website: https://gls-group.com/SK/en/gls-contact/
GLS pickup locations
Door - to-door courier delivery is the most popular delivery method for online purchases, but the number of those who choose personal collection is growing every year. Customers can conveniently collect their ordered products, taking into account their own daily schedule, through GLS collection points, where they can pay in cash.
GLS collection points are located in easily accessible locations such as shopping malls, gas stations, bookstores or other busy shops. Most of them are open until late and even on weekends, which is convenient for customers who want to pick up or send packages. GLS will send the customer an email or text message informing them of the arrival of their package. The customer can collect the package at any time within 5 business days, taking into account the opening hours of the collection point.
For more information, please visit the website .
Home delivery by UPS standard shipping service
FansBRANDS® - the official store for motorsport fan goods only in the European Union.
Delivery time: 4-8 business days
Free delivery over €150.
For more information, please visit the website .
Home delivery by GLS in the EU
FansBRANDS® - Official Motorsport Fan Store
2-9 business days delivery time.
Your package will be delivered by GLS courier company employees to the delivery address provided. You will be informed of the delivery details by EMAIL.
For more information, please visit the website .
Deadline for execution
The general deadline for processing an order is a maximum of 30 days from the order confirmation. In the event of a delay by the seller, the buyer is entitled to set an additional deadline. If the seller does not comply with the additional deadline, the buyer may withdraw from the contract. Delivery times, which may differ from the general delivery time, are always stated for each delivery method.
Reservation of rights, ownership clause
If you have previously ordered Products but have not taken delivery or collected them (except where you have exercised your right of withdrawal), or if they have been returned to the Seller marked "Not Collected", the Seller will only fulfil your order provided that you pay the full purchase price and delivery charges in advance.
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products has been successfully paid via an electronic payment solution (including where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other
bank commissions and costs). If the price of the product has not been paid in full, the seller may request the buyer to supplement the purchase price.
Cross-border sales
The Seller does not distinguish between buyers who purchase via the website in Hungary and buyers who purchase outside Hungary but within the European Union. Unless otherwise specified in these GTC, the Seller ensures delivery/pick-up of the Products in Hungary.
The provisions of these GTC also apply to purchases outside Hungary, whereby for the purposes of this section, the term "buyer" means a consumer who is a citizen of a Member State or has his/her residence in a Member State, or a business established in a Member State and purchases products or uses services within the European Union exclusively for the purpose of end use. "Consumer" is a natural person who is acting outside the scope of his/her trade, business, craft or profession.
The language of communication and purchase is primarily Hungarian; the seller is not obliged to communicate with the buyer in the language of the buyer's Member State.
The seller is not obliged to comply with non-contractual requirements, such as labelling requirements or sector-specific requirements, which are laid down in the national law of the buyer's Member State in relation to the products concerned, nor to inform the buyer of such requirements.
Unless otherwise stated, the Seller shall apply the VAT prescribed in Hungary to each product. The Buyer may exercise his remedies in accordance with these GTC.
If an electronic payment solution is used, payment will be made in the currency specified by the seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products and the delivery fee have been fully and successfully paid via an electronic payment solution (including where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other bank commissions and costs). In the event that the purchase price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
In order to ensure the delivery of the Product, the Seller provides Buyers from countries other than Hungary with the same delivery options as Buyers from Hungary.
If, according to the GTC, the Buyer has the option to request delivery of the Product in the territory of Hungary or in the territory of another EU member state, the Buyer who is not a citizen of Hungary may also choose any delivery method specified in the GTC.
If the buyer can choose to pick up the product in accordance with the GTC, buyers who are not citizens of Hungary may also choose this option.
Otherwise, the buyer may request to arrange for the product to be shipped at their own expense. Hungarian buyers are not eligible to choose this option.
The seller will fulfill the order after paying the delivery fee and if the buyer does not pay the seller the delivery fee or if the buyer does not ensure the transport of the product by the predetermined deadline, the seller will withdraw from the contract and return the prepaid purchase price to the buyer.
Consumer information
Information on the right to terminate the contract by a natural person Buyer
According to Section 8(1)(3) of the Hungarian Civil Code, only natural persons acting outside their profession , employment or business are considered consumers, and therefore legal persons are not entitled to exercise the right to withdraw from the contract without giving reasons .
According to Section 20 of Government Regulation 45/2014 (II. 26.), consumers have the right to withdraw from the contract without giving any reason. Consumers may exercise their right to withdraw from the contract within a certain period, which begins to run
- a) in the case of contracts for the sale of products,
- aa) on the day the product,
- and b) in the case of the sale of more than one Product, when each Product is delivered at a different time from the time the Product was last delivered
received by the consumer or a third party designated by him who is not the carrier, if this period is 180 days.
The withdrawal period set out in Government Regulation 45/2014. (II. 26.) is 14 days, while the seller has voluntarily committed to an additional withdrawal period in these GTC, beyond the period set by law.
The provisions of this section shall not affect the consumer's right to exercise his right of withdrawal from the contract set out in this section, including within the period from the date of conclusion of the contract to the date of receipt of the product.
If the offer to conclude a contract was made by the consumer, he or she has the right to withdraw from the offer, which will terminate the binding nature of the offer to conclude a contract.
Declaration of withdrawal from the contract, exercise of the consumer's right to withdraw from the contract or termination of the contract
The consumer may exercise his right under Section 20 of Government Regulation No. 45/2014 (II. 26.) by making a clear statement to this effect or by using a model statement, which can also be downloaded from the website.
Validity of the consumer's declaration of withdrawal from the contract
The right of withdrawal is deemed to have been exercised in good time if the consumer sends the declaration within the relevant period. This period is: 180 days.
In the case of written withdrawal from the contract or termination, it is sufficient to send a statement of withdrawal from the contract or termination within 14 days.
The withdrawal period set out in Government Regulation 45/2014. (II. 26.) is 14 days, while the seller has voluntarily committed to an additional withdrawal period in these GTC, beyond the period set by law.
The burden of proof that the consumer has exercised his right of withdrawal in accordance with this provision shall lie with the consumer.
Upon receipt, the seller is obliged to confirm the buyer's declaration of withdrawal from the contract on an electronic data carrier.
Obligations of the seller in the event of withdrawal from the contract by the consumer
Seller's obligation to return
If the consumer withdraws from the contract in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.).
The Seller shall refund the Buyer the full amount paid as consideration within 14 days, including the costs incurred by the Seller in connection with the performance, such as the delivery fee. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery method other than the cheapest standard delivery method.
Method of fulfilling the seller's obligation to refund money
In the event of withdrawal from the contract or its termination in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.), the seller shall refund the amount to be refunded to the consumer using the same payment method used by the consumer. With the express consent of the consumer, the seller may use a different payment method, but may not charge the consumer any additional fees as a result. The seller shall not be liable for any delay resulting from incorrect and/or inaccurate provision of the bank account number or postal address by the consumer.
Additional costs
If the consumer has expressly chosen a delivery option other than the cheapest standard delivery method, the seller is not obliged to reimburse the costs incurred by the consumer as a result of this choice. In such cases, our obligation to refund will only include the standard delivery charges stated.
Right to refuse performance
The seller may withhold the amount due to the consumer until the consumer returns the product or proves that he has returned it without any doubt; the earlier of these two dates shall be taken into account. We cannot accept shipments sent on delivery or by the addressee payment service.
Consumer obligations in the event of withdrawal from or termination of the contract
Product return
If the consumer withdraws from the contract in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.), he is obliged to return the product or hand it over to the seller or to a person designated by the seller to take over the products without delay, but no later than fourteen days from the notification of withdrawal from the contract. The obligation to return the product is deemed to have been fulfilled on time if the consumer sends the product before the expiry of this period.
bearing direct costs incurred in connection with the return of the product
The direct costs of returning the product shall be borne by the consumer. The product must be sent to the seller's address. If the consumer terminates the contract for the provision of services concluded outside the premises or as a distance contract after the commencement of performance, he is obliged to pay the Company a remuneration appropriate to the service provided until the date of termination. Such reasonable amount to be paid by the consumer shall be determined on the basis of the total amount of remuneration stipulated in the contract, by adding the applicable taxes. If the consumer proves that the total amount thus determined is disproportionately high, the reasonable amount shall be calculated on the basis of the market value of the services provided until the date of termination of the contract. Please note that we cannot accept shipments sent on delivery or for a service paid by the recipient.
Consumer liability for depreciation
The consumer is liable for any diminished value resulting from any use that goes beyond the use necessary to determine the nature, characteristics and functioning of the product.
The right to withdraw from the contract cannot be exercised in these cases
The Seller expressly points out that you cannot exercise the right to withdraw from the contract in the cases specified in paragraph 1 of Section 29 of Government Regulation No. 45/2014 (II.26.):
- after the service has been fully performed, but if the contract provides for a payment obligation for the consumer, this exception may only be invoked if, before the performance begins, the consumer has expressly agreed and acknowledged the fact that he will lose the right to withdraw from the contract once the contract has been fully performed by the business;
- with regard to Products or services whose price or fee depends on fluctuations in the financial market that the Company cannot influence and which are also possible during the period set for exercising the right of withdrawal;
- in the case of non-pre-made Products that were manufactured based on the instructions and express request of the consumer, or in the case of Products that were clearly customized for the consumer;
- in the case of perishable products or products with a short shelf life;
- in the case of Products in sealed packaging which, once opened after delivery, cannot be returned for health protection or hygiene reasons;
- in the case of products which, due to their nature, are inseparably mixed with other products after delivery;
- in the case of alcoholic beverages, the actual value of which depends on fluctuations in the financial market that the undertaking cannot influence, and the price of which was agreed upon by the contracting parties when concluding the purchase contract, but the contract will only be fulfilled after the thirtieth day from the conclusion of the contract;
- in the case of service contracts, where the business contacts the consumer at his express request to carry out urgent repairs or maintenance;
- in connection with the sale and purchase of audio and video recordings in sealed packaging or copies of computer software, if the consumer has opened the packaging after delivery;
- with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at public auction;
- with the exception of housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or services related to leisure activities, if the contract has set a date or period for performance;
- with regard to digital content provided on a non-physical data carrier, if the seller has started the performance with the consumer's express prior consent and if the consumer, at the same time as giving this consent, has confirmed this fact by declaring that he loses the right to withdraw from the contract immediately after the performance has started, and if the business has sent the consumer a confirmation.
Information on product liability and implied warranty in relation to the guarantee of conformity of products in the case of consumer contracts
This part of the information for consumers was prepared on the basis of paragraph 3 of Section 9 of Government Regulation No. 45/2014 (II.26.), with regard to its Annex No. 3.
This consumer information applies only to buyers who qualify as consumers, the rules applicable to buyers who are not consumers are set out in a separate chapter.
Requirement of contractual performance in the case of consumer contracts
Requirement of contractual performance in general for products and products containing digital elements sold under a consumer contract
At the time of performance, the products and performance must meet the requirements set out in Government Regulation 373/2021 (VI.30.).
For a performance to be contractual, the product that is the subject of the contract must be
meets the description, quantity, quality and type specified in the contract, has the functionality, compatibility, interoperability, as well as other properties specified in the contract
be suitable for any purpose intended by the consumer, which the consumer has notified the seller of at the latest when concluding the contract and which the seller has accepted
have all accessories and user manuals specified in the contract, including the commissioning guide, installation guide and customer service support; and
provide updates specified in the contract.
For the performance to be contractual, the product that serves as the subject of the contract must also be
be fit for the purposes laid down for the same type of products by law, technical standards or, in the absence of technical standards, a governing code of conduct
meet the quantity, quality, performance and other characteristics that the consumer can reasonably expect, in particular as regards functionality, compatibility, availability, continuity and safety, which are usual for the same type of goods, taking into account public statements, in particular those made by the seller, his representative or other persons involved in the sales chain in advertising or on the label, about the specific characteristics of the products
have all accessories and instructions that a consumer can reasonably expect, including packaging and installation instructions, and
are in accordance with the characteristics and description of the Product, which is presented as a sample or model, or which the Company made available as a trial version before concluding the contract.
The product may not be in conformity with the above public statements if the seller demonstrates that
was not and may not have been aware of the relevant public statement
the relevant public statement has been appropriately corrected by the time of conclusion of the contract, or
the relevant public statement could not have influenced the rights holder's decision to conclude the contract.
Requirement for contractual performance in the case of the sale of products under a consumer contract
The seller's performance is defective if the product defect arose as a result of improper commissioning, provided that
- the commissioning is part of the purchase contract and was carried out by the seller or the seller bears responsibility in this regard, or
- the commissioning had to be carried out by the consumer and the improper commissioning results from deficiencies in the commissioning instructions provided by the seller or, in the case of products containing digital elements, by the provider of digital content or digital services.
If, according to the purchase contract, the product is put into operation by the seller or if the seller bears responsibility in this regard, then the performance is considered completed by the seller upon completion of the putting into operation.
If, in the case of a product containing digital elements, the purchase contract stipulates that the digital content or digital services are to be provided continuously over a certain period, the seller is liable for a defect in the product related to the digital content if the defect occurs or becomes detectable within two years of delivery of the product in the case of a continuous service provided over a period not exceeding two years.
Requirement of contractual performance in the case of the sale of products containing digital elements under a consumer contract
In the case of products containing digital elements, the seller shall ensure that the consumer is informed of updates relating to the digital content of the product or the digital service linked to it, including security updates, where such updates are necessary to maintain the contractual nature of the product, and that such updates are provided to him.
The Seller will ensure the availability of updates during the period
which the consumer can reasonably expect based on the type and purpose of the product and digital elements, as well as on the individual circumstances and the nature of the contract, if the sales contract provides for a one-off supply of digital content or a digital service, or
two years from the delivery of the product, in the case of continuous service for a period not exceeding two years, if the purchase contract provides for the continuous provision of digital content for a fixed period.
If the consumer fails to install the updates made available within a reasonable period of time, the seller shall not be liable for a defect in the product, provided that the defect is solely due to the absence of the relevant update, even if
- the seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it, and
- the consumer's failure to install the update or the consumer's incorrect installation of the update is not caused by deficiencies in the installation instructions provided by the seller.
There is no defective performance if the consumer, when concluding the contract, received separate information that a certain property of the product differs from the properties prescribed in this contract, and the consumer separately and explicitly acknowledged this difference when concluding the contract.
Requirements for contractual performance of digital content sold under a consumer contract in the event of sale
The seller supplies and provides the consumer with digital content. The contracting parties differ in the event that there is no agreement, the seller shall provide the consumer with the latest version of the digital content available at the time of signing the contract without undue delay after the conclusion of the contract.
The service is considered completed when the digital content or - access to it is required or suitable for download - any solution for the consumer, or on the physical or virtual device chosen by the consumer for this purpose.
The seller must ensure that the consumer is informed that the digital content is such updates - including security updates - that are digital content or are digitally necessary to maintain the contractual nature of the service, as well as to receive them.
If the contract provides digital content for a certain period, the digital content shall be in continuous conformity with the contract and must be provided throughout the duration of the contract. If the consumer fails to install the updates provided by the seller within a reasonable period, the seller shall not be liable for a service failure if the update in question is only due to the failure to use it, provided that
the seller informed the consumer about the availability of the update and the consequences of its failure to install it, and
The consumer's failure to install the update or the consumer's incorrect installation of the update is not caused by the incompleteness of the installation instructions provided by the seller.
Defective performance cannot be established if the consumer receives specific information when concluding the contract that a certain feature of the digital content differs from the requirements set out here, and when concluding the contract the consumer must expressly state that he accepts this deviation.
The seller is in breach if the defect in the digital content service lies in the fact that the consumer is digital resulting from his unprofessional integration into his environment, provided that the integration of the digital content was carried out by the seller or the integration was carried out by the seller under his responsibility; the obsession of the digital content must have been integrated by the consumer and the unprofessional integration by the seller was caused by shortcomings in the integration instructions provided
If the subject of the contract is digital content or a digital service has continuous operation for a certain period of time, the seller is liable for the digital content for a defect if the defect occurs during the period specified in
contract or becomes recognizable.
If the contract concerns a one-off service or a series of individual service acts, it must be presumed, until proven otherwise, that the defect acknowledged by the consumer already existed at the time of performance within one year from the date of performance. Does not perform at the same time, the seller is at fault if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and the contract informed the consumer in a clear and comprehensible manner before its conclusion.
The consumer is obliged to cooperate with the seller in such a way that the seller - technically in terms of the available equipment and requiring the least possible intervention for the consumer using it - can ensure that the cause of the defect is the consumer's digital environment. If the consumer fails to comply with this obligation of cooperation after the seller has informed him of this obligation in a clear and comprehensible manner before the conclusion of the contract, the consumer bears the burden of proof that the defect recognized within one year of completion already existed at the time of completion, the occupation of the service affected by the defect recognized during the contractual period, the service during the period of performance under the contract, was not in accordance with the contract.
Implied warranty
In what cases can you exercise your rights under an implied warranty?
In the event of defective performance by the seller, you may claim an implied warranty in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, with Government Regulation 373/2021 (VI.30.).
What rights do you have under an implied warranty claim?
At your option, you may assert the following implied warranty claims:
You may request either repair or replacement, unless compliance with this warranty right is impossible or would result in disproportionate expenses on the part of the seller compared to an alternative remedy. If you have not requested or could not request repair or replacement, you may request a reasonable price reduction or, as a last resort, you may withdraw from the contract.
You have the right to switch from the selected warranty right to another, but you are obliged to pay the costs of the change, unless this was justified or necessary as a result of the seller's actions.
In the case of a consumer contract, in the absence of proof to the contrary, it is presumed that any defect discovered within one year of delivery of the product or product containing digital elements existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect.
In the case of used products, the warranty and guarantee rights deviate from the general rules. Defective performance may also occur in the case of used Products, but the circumstances under which the consumer could have expected the occurrence of certain defects are taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be expected that a used Product can have the same quality as a newly purchased Product. The Buyer can therefore only exercise his warranty rights in relation to defects other than defects that result from the nature of the used Product and that arose regardless of this nature. If the used Product is defective and the Buyer, who meets the conditions of a consumer, received information about this defect at the time of purchase, the Service Provider is not liable for this defect.
The seller may refuse to bring the product into conformity with the contract if repair or replacement would be impossible or would result in unreasonable costs for the seller, taking into account all the circumstances, including the value of the product in perfect condition and the seriousness of the breach of contract.
Depending on the seriousness of the breach of contract, the consumer may request an appropriate reduction in the payment or even withdraw from the purchase contract if:
the seller did not carry out the repair or replacement, or carried out the repair or replacement but did not fully or partially meet the following conditions:
The seller will transport the replaced product back at his own expense.
if the repair or replacement requires the removal of a product that was, in accordance with the nature and purpose of the product, put into service before the defect was discovered, then the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of a replacement or repaired product or bearing the costs of such removal and putting into service.
the seller refused to bring the product into conformity with the contract
a defect repeatedly occurs in the performance despite the seller's attempts to bring the product into conformity with the contract
the seriousness of the breach is so significant that it justifies an immediate price reduction or immediate termination of the purchase contract, or
the seller has not undertaken to bring the product into conformity with the contract, or it is clear from the circumstances that the entrepreneur will not bring the product into conformity with the contract within a reasonable time or without significant harm to the consumer's interests.
If the consumer wants to withdraw from the purchase contract with reference to defective performance, the burden of proof of the immaterial nature of the defect lies with the seller.
The consumer has the right to a refund of the remaining part of the purchase price in full or in part, depending on the severity of the breach of contract, until the seller fulfills its obligation regarding the conformity of the performance with the contract and defective performance.
In general, the following applies:
The seller will return the replaced product at his own expense.
if the repair or replacement requires the removal of a product that was, in accordance with the nature and purpose of the product, put into service before the defect was discovered, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of a replacement or repaired product or bearing the costs of such removal and putting into service.
The reasonable period for repairing or replacing the product is calculated from the moment the consumer informed the business of the defect.
The consumer makes the product available to the business so that it can carry out repair or replacement.
A reduction in the consideration is considered reasonable if its amount is equal to the difference between the value of the product that the consumer would have received if the seller's performance had been contractual and the value of the product that the consumer actually received.
The consumer's right to withdraw from the purchase contract based on an implied warranty can be exercised through a legal declaration addressed to the seller, in which he expresses the decision to withdraw from the contract.
If the defective performance concerns only a certain part of the product delivered under the contract and the conditions for exercising the right of withdrawal are met in relation to this part, then the consumer may withdraw from the purchase contract only in relation to the defective product, but may also withdraw from the purchase contract in relation to any other product acquired together with the defective product, if the consumer cannot reasonably be expected to retain only the products in accordance with the contract.
If the consumer terminates the purchase contract in whole or in relation to part of the products delivered under the purchase contract,
the consumer returns the relevant product to the seller at his expense and
The seller will immediately refund the consumer the purchase price paid for the relevant product, as soon as the seller receives the product or proof of return of the product.
Within what period can you make a claim for an implied warranty?
You are obliged to report a defect immediately after discovering it. A defect reported within two months of its discovery is considered a defect reported immediately. However, please note that after the two-year limitation period, which begins to run from the termination of the contract, no claim under the assumed warranty can be made.
The limitation period does not include the duration of the repair, during which the Buyer cannot use the Product in accordance with its purpose.
The limitation period for claims under the implied warranty begins to run anew for a part of the product that has been repaired or replaced. This rule also applies if another defect occurs as a result of the repair.
If the subject of the contract between a consumer and a business is a used product, the parties may agree on a shorter limitation period, but in no case may a limitation period shorter than one year be validly established.
Against whom can you assert your claims under an implied warranty?
You can claim an implied warranty from the seller.
What are the other conditions for claiming an implied warranty?
There are no other conditions for claiming an implied warranty within one year of performance other than reporting the defect, provided that you prove that the product was delivered by the seller. However, after the one-year period starting from performance, you are obliged to prove that the defect you discovered already existed at the time of performance.
Product liability
In which cases can you exercise your product liability rights?
In the event of a defect in tangible property (product), you may, at your own discretion, assert claims under an implied warranty or claims under product liability.
What rights do you have based on a claim for compensation for damage caused by a product?
As part of a claim for compensation for damage caused by a product defect, you can only request the repair or replacement of the defective product.
In what cases is a product considered defective?
A product is considered defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics specified in the description provided by the manufacturer.
Within what period can you claim compensation for damage caused by a product?
You can claim compensation for damage caused by a product within two years from the date the product was placed on the market by the manufacturer. After this period, you lose the right to claim product liability.
Against whom and under what other conditions can you make a product liability claim?
You can only claim product liability damages against the manufacturer or distributor of the tangible item. When claiming damages caused by a product defect, you must prove the product defect.
In which cases is the manufacturer (distributor) exempt from product liability?
The manufacturer (distributor) will be released from its product liability obligations only if it can:
did not manufacture the Product or place it on the market as part of its business, or
according to the current state of technology, the defect was not detectable at the time the Product was placed on the market, or
the defect of the Product results from the application of laws or regulatory provisions prescribed by the authorities.
The manufacturer (distributor) must prove only one of the reasons listed.
Please note that you cannot simultaneously assert an implied warranty claim and a product liability claim based on the same defect. However, in the event of a successful implied warranty claim, you may assert your product liability claim against the manufacturer in respect of the replaced Product or its repaired parts.
Warranty
In which cases can you exercise your warranty rights?
According to Government Regulation No. 151/2003 (IX.22.) on the mandatory warranty for certain durable goods, the seller has a warranty obligation with regard to the sale of new durable goods listed in Annex No. 1 to this Regulation (e.g. technical goods, tools, machines), as well as their accessories and parts to the extent specified therein (hereinafter collectively referred to as consumer goods for the purposes of this section).
The rights arising from the guarantee can be exercised by means of a guarantee certificate, which cannot be conditioned by the return of the opened packaging of the consumer product to the consumer. The guarantee certificate, in the event of its non-disclosure to the consumer, the conclusion of the contract is proven, it is necessary to consider if the document confirming the payment of the consideration - in the case of a general sales invoice or a document issued in accordance with the law
- submitted by the consumer. In such a case, the rights arising from the guarantee can be exercised on the basis of proof of payment of the fee.
In addition, the seller may voluntarily assume the warranty obligation, in which case he must provide a warranty statement to the buyer who meets the conditions of a consumer.
The warranty certificate must be available to the consumer on a durable medium no later than the time of delivery of the product.
The warranty statement must contain the following information:
a clear statement that if the product is delivered with defects, the consumer has the right to exercise his implied warranty rights under the law free of charge, and these rights will not be affected by the warranty
name and address of the guarantor
the procedure to be followed by the consumer when making warranty claims
the designation of the product covered by the warranty, and
warranty conditions.
What rights do you have under the mandatory warranty and within what period can you exercise these rights? Rights arising from the warranty
Based on the rights under the warranty, the buyer may request repair or replacement, request a price reduction in cases stipulated by law, or, as a last resort, withdraw from the contract if the obligated party has not performed the repair or replacement, or has not fulfilled such an obligation within a reasonable time with regard to the interest of the beneficiary, or the interest of the beneficiary in the repair or replacement has ceased.
The buyer may, at his/her choice, exercise his/her right to repair directly at the seller's registered office, at any place of business or branch, or at the service center specified by the seller in the warranty certificate.
Deadline for making a claim
Warranty claims can be made within the warranty period, which is set out in Government Regulation 151/2003. (IX. 22.) as follows:
- one year for goods whose purchase price reaches 10,000 HUF but does not exceed 100,000 HUF,
- two years for goods whose purchase price reaches HUF 100,000 but does not exceed HUF 250,000,
- three years for goods with a purchase price of more than 250,000
Failure to comply with the above deadlines results in the termination of the right to the warranty, however, in the case of repair of consumer goods, the warranty period is extended by the period during which the Buyer cannot use the Product in accordance with its intended purpose due to the defect, from the date of delivery for repair.
The warranty period begins on the date of delivery of the consumer goods to the buyer or on the date of commissioning, if carried out by the seller or his representative.
If the buyer puts the consumer goods into operation more than six months after delivery, the warranty period begins on the day of delivery.
Rules for handling warranty requests
When arranging a repair, the seller will try to complete the repair within 15 days. The repair period begins on the day the consumer goods are taken over for repair.
If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.
If the seller, during the first repair of consumer goods during the warranty period, finds that the consumer goods cannot be repaired, he is obliged to replace the consumer goods within eight days, unless the buyer specifies otherwise. If the replacement of the consumer goods is not possible, the seller is obliged to refund to the buyer, within eight days, the purchase price stated on the document confirming the payment of the consideration for the consumer goods - an invoice or a cash receipt issued in accordance with the Value Added Tax Act - presented by the consumer.
By accepting the GTC, the buyer also agrees to the necessary information being provided to him electronically or in another manner suitable for proving receipt of the information by the buyer.
If the seller cannot repair the consumer goods within 30 days:
the repair may be carried out within a longer period if the buyer agrees, or
if the buyer does not agree to the repair being carried out within a longer period or if the buyer has not made any declaration in this regard, the consumer goods must be replaced within eight days of the unsuccessful expiry of the thirty-day period, or
If the buyer does not agree to the repair being carried out within a longer period or has not commented on it, but the exchange of the consumer goods is also not possible, then the buyer will be refunded the purchase price stated on the invoice or receipt of the consumer goods within eight days of the unsuccessful expiry of the thirty-day period.
If the consumer goods are defective for the fourth time, the buyer has the right to:
claim the repair from the seller, or
instead of claiming a right to repair, request the seller to reduce the purchase price appropriately pursuant to Article 6:159(2)(b) of Act V of 2013 on the Hungarian Civil Code, or
instead of claiming a repair, repair the consumer goods or have them repaired at the seller's expense pursuant to Article 6:159(2)(b) of Act V of 2013 on the Hungarian Civil Code, or
If the buyer has not exercised these rights (repair, price reduction, repair of consumer goods) or has not expressed an opinion on this, the consumer goods will be replaced within eight days, or if the replacement of the consumer goods is not possible, the purchase price stated on the invoice or receipt of the consumer goods will be returned to the buyer within eight days.
Consumer goods within the scope of the mandatory warranty according to Government Decree 151/2003, which are installed with a fixed connection, weigh more than 10 kg or which cannot be transported as hand luggage on public transport
transport must be repaired, with the exception of vehicles, at the place of their operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a complaint made directly at the service, the service will ensure disassembly and assembly, as well as delivery and return of consumer goods.
Warranty exclusions
The provisions of this document entitled "Rules for Handling Warranty Claims" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, caravans, motorhomes, motorhomes with trailers, trailers and motorboats.
However, even in the case of these products, the seller is obliged to strive to resolve the repair complaint within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.
What is the relationship between the guarantee and other warranty rights?
Warranty rights exist alongside warranty rights (product liability and implied warranty), but the fundamental difference between general warranty rights and a guarantee is that the burden of proof is more favourable to the consumer in the case of a guarantee.
The seller's voluntary warranty obligation during the mandatory warranty period may not contain conditions that are more disadvantageous to the consumer than the rights that are determined by the rules of the mandatory warranty. After this date, however, the conditions of the voluntary warranty are free to be determined, but the warranty cannot affect the consumer nor do they arise in this case - i.e. including the existence of rights based on the accessory warranty.
Exchange entitlement within three business days
The right to exchange within three working days also applies to purchases in online stores. The right to exchange within three working days can be exercised in the case of new consumer goods according to Government Regulation No. 151/2003. (IX. 22.), which stipulates that if a person exercises the right to exchange within three working days, the seller considers that the product was defective at the time of its sale and shall replace the product without delay.
In what cases will the seller be exempt from his warranty obligation?
The seller will be released from his warranty obligation only if he proves that the cause of the consequence occurred after the performance.
Please note that you cannot simultaneously make a warranty claim and a guarantee claim or a product liability claim and a guarantee claim based on the same defect, but you are otherwise entitled to warranty rights regardless of warranty rights.
Information on product liability and implied warranty in relation to the guarantee of conformity of products for buyers who are not consumers
General rules for implied warranty rights
A buyer who is not a consumer may, at his own option, assert the following claims for implied warranty:
You may request either repair or replacement, unless compliance with the warranty right of your choice is not possible or would result in disproportionate expenses on the part of the seller compared to an alternative remedy. If you have not requested or could not request repair or replacement, you may request an appropriate reduction in the consideration, you may remedy the defect yourself or have it rectified at the seller's expense, or, as a last resort, you may withdraw from the contract.
You are entitled to a change unless it was justified or unavoidable as a result of the seller's actions.
In the case of used products, the warranty and guarantee rights deviate from the general rules. Defective performance may also occur in the case of used Products, but the circumstances under which the consumer could have expected the occurrence of certain defects are taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be expected that a used Product can be of the same quality as a newly purchased Product. The Buyer can therefore only exercise his warranty rights in relation to defects other than defects that result from the nature of the used Product and that arose regardless of this nature. If the used Product is defective and the Buyer, who meets the conditions of a consumer, was informed of this defect at the time of purchase, the Service Provider shall not be liable in respect of this defect.
For buyers who are not consumers, the period for exercising claims under the implied warranty is 1 year and begins on the date of performance (delivery).
Product liability and warranty
Product liability rights and rights arising from the mandatory warranty are only available to buyers who meet the consumer requirements.
If the seller provides a voluntary warranty for the product, it will state this separately when purchasing the product.
If the manufacturer provides a manufacturer's warranty that also applies to buyers who are not considered consumers, then such claims can be made directly against the manufacturer.